refund policy

Due to the nature of digital products, Duke And Prince Studio cannot issue a refund once the files have been accessed and downloaded. Situations that meet a certain criteria such as duplicate orders or the wrong preset is sent will be granted a refund. Nothing contained herein shall be interpreted or construed as approving a refund or an obligation to refund an order by Duke And Prince Studio. 

Our team is incredibly responsive and take pride in taking care of our customers. Please feel free to get in touch with us via email at [email protected] with any questions or concerns and we’ll be happy to help.